Repair Godox AD200/AD200Pro: Damaged outer shell

Great service but I believed I paid for shipping before I dropped my flash off in person. Am I entitled to the shipping being refunded?

Fast and fantastic job

Great customer service and fast turnaround time at a very reasonable price!

The replacement of the outer shell was excellent!! I feel like a have a brand new unit. Nothing less than expected because I’ve met the Cheetah guys and they are awesome, and so are their light stands. Not to mention the price was very fair.

On a recent real estate shoot, my Godox AD200 fell onto a tile floor, which resulted in the battery release button's becoming disengaged. I got through the rest of the shoot by holding the battery in place with my thumb. When I got home, I took the unit apart and was able to restore functionality to the button by re-installing its spring, which had come loose inside the housing. (Thankfully, the flash head release button had the same configuration, or I likely never would've figured out how to position the spring!) The battery was still slightly loose, however, such that when the unit was tilted to the right, or tilted forward or backward, the display would go out and the flash wouldn't fire. I was resigned to having to replace the whole unit (current cost, $380) when I ran across this Cheetahstand website and discovered that it could be repaired domestically. After calling and speaking with Charles, I re-examined the flash and found that the housing had a small crack in it, just below the battery release button. I sent the unit in for repair and these guys fixed it within 2 days of receiving it. Total turnaround time was 7 days, and the total cost was less than $60, including shipping both ways! I'm happy to report that the device has performed flawlessly ever since. Needless to say, I'm more than impressed, I'm thrilled! This is about as good as customer service gets. Thanks, Cheetahstand!