Warranty Terms and Conditions
Please make sure you understand these Terms & Conditions before completing the Warranty Service Service Form.
As of January 1, 2022, all products made by Cheetah Stand have 90 days warranty against manufacturer's defects from the date of purchase. Items sold before January 1, 2022 carry a 12 month warranty.
The warranty does not cover normal wear and tear, excessive abuse or misuse. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person.
For warranty service, the customer pays the shipping back to us. When the warranty service is complete, we will pay for the shipping back to you.
All warranty service must include an RMA number. Please fill out the RMA form and we will reply with an RMA number within 3 business days. You will need to include the RMA number in the package when you ship back to us..Please keep your return tracking info for your own record. We are not responsible for returns that were lost in the mail.
After you receive the RMA #, please return the item(s) back to us with the RMA # included (both outside and inside the return package) postmarked within 10 business days to the following address:
4425 McEwen Road
Dallas, Texas 75244
Return warranty service without the RMA # inside the box will not be accepted.
We'd love to hear from you!
Cheetah Stand is owned and shipped out of Dallas, Texas by co-owners Charles Nguyen and David Loi. We've been using Cheetah Stands and Modifers well before taking over the reigns from Edward Tang who built the brand to what it is now for over 20 years.
Being wedding and commercial photographers ourselves, we've pushed our Cheetah Stand & Cheetah Mods hard over the years and it has never let us down. Our No. 1 goal is to continue to provide lighting equipment that is both robust and quick to deploy because with every job, we understand that our products need to work well, work fast and work at the next photoshoot. If you'd like to see our work where we've used our Cheetah Stand and Cheetah Mods in the past, here's our websites: Charlie In the Tree, DL Studios, DL Weddings.
Please, no walk-ins! We are working photographers and might be on a photoshoot!
We are now offering curbside pick-up for orders placed for pick-up in the North Texas area. If you'd like to visit, we are available by appointment.
Please call us at (469) 287-8711 for any questions or appointments.
Being that we're working photographers, our responses might be delayed outside of the normal customer service hours of 10AM - 4PM Central Standard Time.