Warranty Terms and Conditions

Please make sure you understand these Terms & Conditions before completing the Warranty Service Service Form.

 

As of January 1, 2022, all products made by Cheetah Stand have 30 days warranty against manufacturer's defects from the date of purchase. Items sold before January 1, 2022 carry a 12 month warranty.

The warranty does not cover normal wear and tear, excessive abuse or misuse. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person.

For warranty service, the customer pays the shipping back to us. When the warranty service is complete, we will pay for the shipping back to you.

All warranty service must include an RMA number. Please fill out the RMA form and we will reply with an RMA number within 3 business days. You will need to include the RMA number in the package when you ship back to us..

Please keep your return tracking info for your own record. We are not responsible for returns that were lost in the mail.

After you receive the RMA #, please return the item(s) back to us with the RMA # included (both outside and inside the return package) postmarked within 10 business days to the following address:

Cheetah Stand
4425 McEwen Road
Dallas, Texas 75244

Return warranty service without the RMA # inside the box will not be accepted.
 

We'd love to hear from you!

Whether it's positive or negative or just questions in general, we'd love to hear your feedback. Please contact us anytime!

Please, no walk-ins! We are working photographers and might be on a photoshoot!

However, we are now offering curbside pick-up for orders placed for pick-up in the North Texas area. If you'd like to visit, we are available by appointment.

We're also working photographers so please excuse that our responses might be delayed outside of the normal customer service hours of 10AM - 4PM Central Standard Time.

Thank you!

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