Repair Policy Terms and Conditions

Repair Policy Terms & Conditions

Please make sure you understand these Terms & Conditions before completing the Repair Service Form.

CheetahStand is able to do repairs on CheetahStand and CheetahLight branded products.
In addition, we can do repairs on select Godox, Flashpoint and Neewer branded lights.

This service is for out-of-warranty products only. Refer to our Warranty Service if your product is under warranty.

Repair Process:

• Agree to the Terms and Conditions above.
• Not all products or problems can be repaired. 
• Find the one that best fits your issues.
• You will be Charged for that Service and an order number attached.
• Please do not send in your flash yet!
• We will call you and do an assessment by phone, email or video chat to isolate the problem and determine if the repair is possible or correct.
• After consultation, we'll confirm that you can send the product to us. 

Repair Costs

After we receive your light. we will start to check what's wrong with your unit.
We will sent you invoice and let you know what we do and how much the cost to repair.
If you give permission to do the repairs, all charges must be pre-paid before the repairs are done.
If you want us to repair. simply pay the invoice and we will start work on repair (normally 1 to 3 business day)
We ship your light back to you with signature required.

If you decide not to do the repairs, Please let us know by email.
You are responsible for the return shipping charges if you want the product returned.
We will sent you a new invoice for return shipping and we will not repair your light

 

Repair Warranty

60 days warranty Parts and Labor on the repair work.(Shipping is not included)

Please email us at repair@cheetahstand.com to start the repair warranty process.