Returns
Please make sure you understand these Terms & Conditions before completing the Return Form.
Return requests must be made within 14 days from the day you received the product.
We cannot process your return without the invoice number.
We do not accept returns on items that have been used and are not in salable condition. No refund will be issued.
Costs that may be deducted from your refund:
For unopened/unused item, we will issue 100% refund for the item. We will not refund any shipping fees.
When returning an item that was shipped for free, we will subtract our original shipping cost from the refund.
For opened and used items there is a 20% restocking fee.
Open but not used item there will be no restocking fee.
Customer is responsible for the cost to ship the item back to CheetahStand.
Return Process:
Please email us at info@cheetahstand.com to start the return process.
We'll see if we can't resolve the issue via email or a phone call first.
Upon approval, we'll assign a case number based on your order number.
After you receive the order number, please return the item(s) back to us with the order number included (both outside and inside the return package).
The return must be postmarked within 5 days from the date the order was issued.
Returned items without the order number inside the box will not be accepted.
We do not offer exchanges. You can return products within the allotted time period and purchase other products separately.
Please email us at info@cheetahstand.com to start return process.
We'd love to hear from you!
Cheetah Stand is owned and shipped out of Dallas, Texas by co-owners Charles Nguyen and David Loi. We've been using Cheetah Stands and Modifers well before taking over the reigns from Edward Tang who built the brand to what it is now for over 20 years.
Being wedding and commercial photographers ourselves, we've pushed our Cheetah Stand & Cheetah Mods hard over the years and it has never let us down. Our No. 1 goal is to continue to provide lighting equipment that is both robust and quick to deploy because with every job, we understand that our products need to work well, work fast and work at the next photoshoot. If you'd like to see our work where we've used our Cheetah Stand and Cheetah Mods in the past, here's our websites: Charlie In the Tree, DL Studios, DL Weddings.
Please, no walk-ins! We are working photographers and might be on a photoshoot!
We are now offering curbside pick-up for orders placed for pick-up in the North Texas area. If you'd like to visit, we are available by appointment.
Please call us at (469) 287-8711 for any questions or appointments.
Being that we're working photographers, our responses might be delayed outside of the normal customer service hours of 10AM - 4PM Central Standard Time.
Thank you!